The Future of Luxury Tech Support


Written by

David McBride

Published on

Providing the best technology support for your high-net-worth individuals (HNWIs) means going above and beyond in every facet. Delivering a combination of luxury and personalized support will provide the comprehensive assistance needed for your HNWI to elevate their business and personal lives. 

While personal assistants should have a basic understanding of IT, expecting them to become IT experts is unrealistic. This is where the need for specialized, expert knowledge comes in to provide the luxury and personalized support your HNWI deserves.

That’s why partnering with an experienced MSP is crucial to ensuring your executives receive the support they require. By collaborating with an MSP, you can continue to be your executives’ primary contact for IT issues while the MSP takes care of the complex task of delivering personalized services. It’s a perfect match if we do say so ourselves.

Know Where to Start

Choosing the best MSP for your business requires knowing how MSPs work and how their services can benefit your company. Personal assistants can help find the best MSP for their business by identifying industry-specific challenges, the business’s strengths and weaknesses, and familiarizing themselves with MSP-related lingo. 

Know what to look for

Identifying the best MSP for your business means understanding the basics of MSP success. The following are key traits that an MSP must provide to meet your needs:

  • Proactive approach: Today’s IT landscape requires consistent monitoring and upkeep.
  • Diverse skill set: Your MSP should be able to oversee your entire IT infrastructure across departments and companies, including cloud-based services, maintenance, cross-platform integrations, and more. 
  • Cloud capabilities: Experience with cloud software and apps is a must with the continuous evolution of connected technology. 
  • Scalability: The best MSP will be able to grow alongside your business as it grows. 
  • Industry expertise (but not exclusivity): It’s helpful for your MSP to have experience in your industry; however, single-industry partners can often get tunnel vision and miss opportunities and threats. 
  • Cybersecurity: A proactive approach to all aspects of cybersecurity—online and offline—protects your IT systems, and the best partner will provide top-tier guidance on digital security for your infrastructure. 
  • References and portfolio: An extensive portfolio and positive references can help determine which MSP best fits the business’s needs. 

Know what to avoid

By identifying what to avoid in an MSP, your business can separate the good from the bad and the good from the excellent. When choosing an MSP for your business, avoid:

  • Prepackaged pricing agreements
  • No remote/hybrid work experience
  • Outsourced support
  • Pay by the hour

These unwanted services can cost your business more than just money. By partnering with an MSP, you can keep IT seamless and efficient for your executive while having expertise at every turn.

We created an entire article dedicated to choosing an MSP for an even more in-depth look.

Technology Innovations and the Future of Luxury Support

Keeping up-to-date with the latest technology isn’t just for the convenience of your HNWI; it’s imperative to their success and efficiency in daily life. As new technology develops, new opportunities to increase efficiency become available. Many executive assistants carry the responsibility of ensuring their HNWI is well-prepared and positioned to adapt to these changes efficiently.

The first step in keeping up with the latest technology is managing and updating current technology to keep it up-to-date with the newest software developments that enhance security and prevent known issues from occurring. 

From there, personal assistants should consider the following steps when assessing new technology:

  • Needs Analysis: Identify the specific needs and challenges faced by your HNWI.
  • Compatibility Check: Ensure that any new technology is compatible with existing systems. 
  • Security Assessment: Evaluate the security features of the new technology. 
  • Efficiency Metrics: Consider how the new technology could enhance operational efficiency. 
  • Trial Periods: Whenever possible, opt for trial periods to test the technology’s effectiveness before fully integrating it into your HNWI’s personal and business environments.

Additionally, HNWIs often encounter new tech trends and suggest using them without thoroughly understanding their impact. Providing thorough research and a detailed evaluation is vital when helping your HNWI identify the best technology trends to adopt. 

By proactively managing these aspects of technology innovations, you can keep your HNWI ahead of the curve and enhance their trust in your ability to manage their tech needs effectively. 

Moving Toward Luxury Support

Personal and executive assistants walk a delicate balance when managing their HNWI’s technology. Between security, privacy, and efficiency, personal assistants must have someone in their corner. Personal assistants can leverage technology to deliver a personalized luxury experience for their HNWI by having an expert partner to rely on for IT needs. 

With extensive experience managing IT for high net worth individuals, 99Ten provides executive assistants with the support and expertise they need to manage IT. As a top-tier provider, we are more than just another business partner. We help you leverage your technology to be more than just a cost and help your entire organization realize its full potential through increasing efficiency, safety, and profitability. 

Curious how we can help? It all starts with a comprehensive discovery here: